Here are all the experiences received by PublicExperience. Add yours.
- Public Sector software/system purchased...
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Public Sector software/system purchased were compelled to provide open, documented and maintained standard interfaces (APIs).
A system which uses addresses, for example, should come with a "connector&...
Read more (written 1st Mar). No responses yet. - Help people choose to quit smoking
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All shops who sold tobacco and cigarettes had to sell nicotine replacement patches and gum etc.
Read more (written 28th Jan). No responses yet. - FREEPOST
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wouldn't it be good if, when travelling with little or no luggage, you could pick up a package at the your station and deliver it to a waiting office or person at your destination.
We did something similar...
Read more (written 28th Jan). No responses yet. - Registering for Self Assessment
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Right. Attempting to register for self assesment. Had to get my reference in the post. It's arrived. Have opened the window.
Clicked through some forms. Put my (valid) email address. Rejected. Now using...
Read more (written 25th Jan). No responses yet. - The simplest of things.....the difficulty...
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The simplest of things.....the difficulty with snow.
I had always found snow difficult, treacherous for driving, quite threatening if alone. And then I married a man who had lived for eighteen years in the...
Read more (written 20th Jan). No responses yet. - Inability to deal with snow.
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Inability to deal with snow.
That's a week now that not one two-wheel drive car has made it down our rural lane. The station is about an hour's walk away. Wouldnt it be better if the parish had...
Read more (written 10th Jan). No responses yet. - Can I work with you on any of these ...
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Can I work with you on any of these points? http://whymandesign.posterous.com/
http://twitter.com/whymandesign Maybe with innovate.direct.gov.uk/
Read more (written 28th Dec). No responses yet. - I'm very interested in helping the...
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I'm very interested in helping the police give a better service, tailor-made to the needs of their community. I'm also very keen on exploring ways in which the police can work with their local community ...
Read more (written 7th Dec). No responses yet. - I came off my bicycle at night on a ...
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I came off my bicycle at night on a Surrey country road I thought I knew well. Turns out there was a long ridge where a pipe repair had setted below the road surface.
Anyway, I thought I'd report it so...
Read more (written 6th Dec). No responses yet. - One page certificate for lasting power of attorney
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I have a lasting power of attorney to act on behalf of my father. However in order to use it I have to send this 50 page document to each financial institution, meaning registered letters, time and expense. I believe...
Read more (written 29th Nov). No responses yet. - Government Breaking Up Families
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I am a british citizen and my wife is Polish. We have been married just over 2 years but we have been together for 5. My wife came to the UK in April 2004 and we met and moved in together in September 2004. My step...
Read more (written 28th Nov). 1 response - Public services spent just a little ...
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Public services spent just a little less money on paying big consultancies to come in and 'do' change to their organisations and spent a bit more time developing the leadership, staff, suggestion schemes...
Read more (written 24th Nov). No responses yet. - Enhancing Innovation in the Public Sector
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Public sector advertised jobs always state a mandatory requirement for previous experience within their sector e.g. NHS, Local Government etc.
This policy prohibits anyone with the right qualifications applying...
Read more (written 18th Nov). No responses yet. - Wouldnt it be better if councils encouraged...
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Wouldnt it be better if councils encouraged us to bring extra old plastic bags to the supermarket and gave them to people behind us in the queue who havent brought any along. That should help the landfill and waste...
Read more (written 11th Nov). No responses yet. - I have a Tier 1 (general) migrant dependant...
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I have a Tier 1 (general) migrant dependant's visa. The visa reads "no recourse to public funds." When I went to register for a GP, the surgery told me they could not accept anyone with that restriction...
Read more (written 26th Oct). 1 response - Why doesn't government just fund...
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Why doesn't government just fund strategies as clearly so many Ministries and agencies work together on many policies, so fund strategies and not Ministries through a dynamic "pay as you go" resource...
Read more (written 23rd Oct). No responses yet. - Job centre recomendations of other recruitement agencies
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A job centre was not allowed to give out the information on companies that were listing vacancies in case it biased the marketplace, giving undue focus to a few companies. Wouldn't it be better if they had a...
Read more (written 21st Oct). No responses yet. - Include the original idea all the way through a process.
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Ideas such as this one...
http://publicexperience.com/comments/275 "I worked as head of a 'one stop shop' for a council for 2 months. The idea was to provide customer focused care at the front...
Read more (written 8th Oct). No responses yet. - Government rewarded people who put good...
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Government rewarded people who put good ideas in here (it creates even more good ideas in the long run and funds innovative people) http://www.Triadmark.org
Read more (written 7th Oct). No responses yet. - government procurement processes were...
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government procurement processes were simpler, quicker and more efficient?
Read more (written 27th Sep). 1 response - Dealing with crime
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In crimes not involving injury to persons, the punishment actually involved improving the local comunity in which the criminal lived or the crime was committed.
That way rather that society being 'punished...
Read more (written 16th Sep). 1 response - Public Inquiries
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There seems to be a knee jerk reaction out there if any thing goes wrong of "lets have a public inquiry" - the problem is they cost a fortune and it is OUR money, taxes are being spent on this and not ...
Read more (written 16th Sep). No responses yet. - When starting the process of establishing...
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When starting the process of establishing a small business, entrepeneurs were helped by Councils offering an "SME starter pack" which would include all the key information and approvals that a person planning...
Read more (written 14th Sep). No responses yet. - I am in the process of fighting to get...
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I am in the process of fighting to get my elder sons Mobility raised back up to high rate.
One random GP who never even met him decided he didn't need it despite me sending in 6 letters of support from...
Read more (written 3rd Sep). 1 response - Joined up Standards
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Central government once and for all began to work joined up. I work in housing and you could say we are a dog with many tails all of which wag us. We are regulated and inspected by many different channels. i...
Read more (written 24th Aug). No responses yet. - student finance wales - based in scotland...
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student finance wales - based in scotland, no enquiries telphone number and no website access for disabled student to register........... have had to go through the MP to get a form for finance! what a waste of ...
Read more (written 24th Aug). No responses yet. - People got married for life, had children...
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People got married for life, had children and looked after them. Didn't take mind altering drugs like alcohol and cigarettes, then they would have money, improving their lot and that of their children. Everyone...
Read more (written 23rd Aug). No responses yet. - My disability prevents me from sitting...
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My disability prevents me from sitting, meaning I can only be driven for a maximum of 5 minutes (about 1.5 miles from my house). I can also only walk less than 50 metres. So I am entitled to a blue badge. But our...
Read more (written 22nd Aug). 2 responses - Elections are for electors
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Wouldn't it be better if our MPs were elected by the single transferable vote system of proportional representation? Then we might have a House of Commons that looked something like the one the voters actually...
Read more (written 21st Aug). No responses yet. - I worked in Local Government but am ...
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I worked in Local Government but am now retired. I was a Chief Work Study Officer. My job was to increase productivity, first by bringing the work rate upto standard and then by giving a bonus of one third extra...
Read more (written 21st Aug). No responses yet. - Charging for Care should be based on ability to pay?
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Wouldn't it be better if...
The Big Care Debate actually led to a fairer system for all?. One of the ideas put forward in the new Green Paper "Shaping the Future of Care Together", which government...
Read more (written 20th Aug). No responses yet. - Disabled People Deserve this principle to be a reality "Nothing About Us Without Us"
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Give disabled people a more effective, accountable, and democraticly elected voice that meets the simple principles embodied in the concept, "Nothing about us without us".
The following is a copy...
Read more (written 20th Aug). No responses yet. - Excellent service from Child Benefit Team
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child benefit answered my email enquiry with a link to a secure form, it saved time and money........ what can't other government departments do this as well?
Read more (written 20th Aug). 1 response - the TV License Department didn't...
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the TV License Department didn't automatically send a letter requesting a new License every year to every household in Britain on the off-chance you needed one. It must be a huge waste of money and resources...
Read more (written 18th Aug). No responses yet. - HMRC were able to e-mail through forms...
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HMRC were able to e-mail through forms they need completed (rather than only sending through by post or fax!)
Read more (written 7th Aug). No responses yet. - Better service provision for men
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there was better service provision for men who are affected by mental health and eating disorders
Read more (written 7th Aug). No responses yet. - more democracy needed!
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all local councillors were up for re-election annually. This would help to re-connect the committed councillors to us voters, and put off anybody not up for it.
Read more (written 6th Aug). No responses yet. - HMRC tax refund confusion
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HMRC sent me an unsolicited letter stating I was due a tax refund.
On checking online, it showed the refund had been made direct to my bank account. After two more weeks, nothing had appeared in my bank...
Read more (written 5th Aug). 1 response - Cut the Audit Commission and the rest...
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Cut the Audit Commission and the rest of the tick box industry.
http://www.lgcplus.com/finance-and-partnership/walker-v-seddon-the-debate-goes-on/5004313.article
Read more (written 4th Aug). 1 response - Home Affairs Cttee on Visas
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We have recently had examples of Malian musicians who have to travel thousands of miles to their nearest visa application centre in Dakar (3 days travel) and then had an expected wait of up to 10 days while their...
Read more (written 4th Aug). No responses yet. - I proudly possess two CRB Certificates...
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I proudly possess two CRB Certificates. One for my work and one because I'm a Governor of a local Primary School. No change in my circumstances but I'm told the school couldn't accept my existing certificate...
Read more (written 3rd Aug). No responses yet. - The Criminal Records Bureau phased out postal applications...
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The Criminal Records Bureau phased out postal application forms which request name, address, DOB, bank account details and mother's maiden name in favour of secure electronic application.
Read more (written 3rd Aug). No responses yet. - Why aren't the phones at the tax offices manned
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Why aren't the phones at the corporation tax offices manned?
I need a CT603 in order to complete my tax return. It hasn't arrived in the 6mths since my first accounting period ended. I can't order...
Read more (written 30th Jul). No responses yet. - Why does Companies House use an awful third-party payment system that hoovers up personal data?
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Why does Companies House use a horrid third-party payment provider that asks me for my email address and mobile phone number?
Wouldn't it be better if they had their own payments system that was built ...
Read more (written 21st Jul). No responses yet. - Administration is like grass - it needs...
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Administration is like grass - it needs mowing regularly. If we cut the non-front line essential service civil service staff by 10% overnight the country would not miss a heartbeat. But we would make a significant...
Read more (written 17th Jul). 1 response - 10% reduction in Government IT spend possible
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I run an Interim Executive business. I will supply procuremernt expertise on a win-win deal of 25% of savings achieved to be paid to us at the completion of the assignment. We recently saved a retail client £10m...
Read more (written 17th Jul). No responses yet. - Wouldn't it be better if everyone...
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Wouldn't it be better if everyone had a decent broadband connection?
So many people can't access sites like this or egov because they can't get a connection. The fault lies with trying to access...
Read more (written 16th Jul). No responses yet. - Saving the NHS millions
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Wouldn't it be much better if the NHS directly invested in the development of "Cures" for specific diseases rather than continually fund commercial pharmaceutical companies to develop "Treatments...
Read more (written 12th Jul). No responses yet. - people who are within 3-4 years of retirement...
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people who are within 3-4 years of retirement were allowed to retire on full state pension provided it left a place for one of the many 16-25 year olds who are unemployed. This would save so much money in the long...
Read more (written 11th Jul). 1 response - there was a way for police safer neighbourhood...
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there was a way for police safer neighbourhood teams to respond more promptly to emails sent to them about local policing matters
Read more (written 10th Jul). No responses yet. - you sent out automatic reminders 30 ...
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you sent out automatic reminders 30 days ahead of vehicle MOT expiry, you have the data you use it for Taxation eg vehicle excise duty renewal. This would reduce incidents of people driving with out an MOT, have...
Read more (written 6th Jul). No responses yet. - It is not an experience I have had per...
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It is not an experience I have had per se, it is an idea that I think should be implemented. When people go out and get drunk and as a result of their drinking end up in A&E, I believe that the Hospital should ...
Read more (written 29th Jun). No responses yet. - Availability of basic welfare-state services
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I've got a three-year old who needs to go to school. There's a good state school near by. But or the last two years it hasnt admitted anyone from outside its parish boundary, which rules us out. So there...
Read more (written 27th Jun). No responses yet. - ....process was subordinate to vision...
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....process was subordinate to vision
Read more (written 24th Jun). No responses yet. - I am an information security expert ...
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I am an information security expert and I asked to see the guidance,
written by CESG, under which my personal data is to be held by government on the forthcoming National Identity Register. I was refused ...
Read more (written 20th Jun). 1 response - John Seddon were Public Services Tzar...
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John Seddon were Public Services Tzar
www.thesystemsthinkingreview.co.uk
Read more (written 18th Jun). No responses yet. - what if there was a job share between...
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what if there was a job share between students and working parents. That way the parents get the long holidays with their kids and the students get work during the holidays.
Read more (written 16th Jun). No responses yet. - I was walking down the Embankment and...
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I was walking down the Embankment and noticed a series of unattended cars parked on a double red line. After a bit there were two police vans parked too. All this was outside the Ministry of Defence.
I suppose...
Read more (written 16th Jun). 1 response - I asked the Council what to do about...
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I asked the Council what to do about neighbours who keep using our bins, which is causing problems of overflow. They said they would write a letter to everyone in our house and theirs to explain where waste for...
Read more (written 16th Jun). No responses yet. - I have had two procedures done at a ...
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I have had two procedures done at a local hospital which required admission. Each time, there was no follow up appt to ascertain had the procedure worked and if there were any ongoing issues. Shouldn't these...
Read more (written 16th Jun). No responses yet. - Collaboration of ideas, skills and experience...
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Collaboration of ideas, skills and experience was used at every level of national and local government between public sector and business. If its good enough for Gordon Brown to consult with Sir Alan Sugar, it should...
Read more (written 12th Jun). No responses yet. - I want to buy a brownfield site with...
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I want to buy a brownfield site with some industrial buildings (derelict for a decade) to put some sustainable houses on it. This means working out what is acceptable in planning terms. But the council now won&#...
Read more (written 12th Jun). No responses yet. - Universities looking for extra resources...
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Universities looking for extra resources to help maintain their world class research and study quality should be actively encouraged to introduce programmes of maintaing links with alumni ,the best potential source...
Read more (written 11th Jun). 1 response - I have written to two Secretaries of...
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I have written to two Secretaries of State and one Minister with ideas and suggestions which could lift a lot of burden from the public purse, while improving service to the public. I have twice not received a ...
Read more (written 8th Jun). No responses yet. - we introduced (as they have done in ...
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we introduced (as they have done in Rotehrham Council) a "mystery shopper" scheme for the civil service i.e. test how departments operate; provide services to the public; and check on delivery
Read more (written 8th Jun). 1 response - there is less form filling! shouldnt...
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there is less form filling! shouldnt there be a national data base for benefits, tax offices etc ? I have a disabled child and depending on her health is wether i can work or not, each time i have a small change...
Read more (written 7th Jun). 1 response - ... I could request an appointment in...
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... I could request an appointment in advance at my doctors surgery by email.
Currently I need to phone in at 8.30 on the morning of my preferred day. The problem is I drive to work at that time.
Read more (written 6th Jun). 2 responses - HMRC VAT regn service breakdown...
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Letter form my accountant:
"In order to recover some of the VAT suffered on teh costs of XXX I have been pursuing HMRC to progress the registration. It comes as no surprise to me regretfully that ...
Read more (written 6th Jun). No responses yet. - I just read the explanatory notes to...
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I just read the explanatory notes to my passport. Apparently it still belongs to the government, despite costing me £125. And it cant be exposed to heat or cold, despite being intended for travelling. And I gather...
Read more (written 6th Jun). No responses yet. - books of train tickets could be bought...
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books of train tickets could be bought at a similar discounted rate as season tickets so that e.g. job share workers (often women) could get the same reduced rates as full time train commuters?
Read more (written 6th Jun). 1 response - multiple agncies could work together...
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multiple agncies could work together to produce stronger and more resilient community benefit.
I write to introduce OpenStrategies. I will forward more in formation to you by email having seen your closing...
Read more (written 6th Jun). 1 response - I was at the newest flagship one stop...
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I was at the newest flagship one stop shop at Eltham in South East London and I was unable to make myself understood as I use British Sign Language. I was upset and furious that my council tax has not been used...
Read more (written 5th Jun). 1 response - Its not just about front line services...
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Its not just about front line services, its about the root issues. How about each local authority to create something like 'a group local area secret millionaire' - where a large group of well off residents...
Read more (written 8th Jun). No responses yet. - If each council published the number...
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If each council published the number of people who ended up in prison and if they reduce the number the Prison service gives them a refund to spend on improving local re-integration programmes. This would save ...
Read more (written 8th Jun). No responses yet. - The NHS and LA designed a computer game...
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The NHS and LA designed a computer game for public use, that allowed me to play about with increasing the price of alcohol, releasing people from prison, changing the tax system, and see what impact it has on front...
Read more (written 8th Jun). No responses yet. - Wouldn't it be good if all chief...
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Wouldn't it be good if all chief executives and directors for every service in the UK spent one week a year at the front line servicing customers/ shadowing front line staff in their own services and others. Read more (written 8th Jun). No responses yet.
- Wouldn't be good if the huge contracts...
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Wouldn't be good if the huge contracts tendered by the local council, NHS etc, were voted for the public instead of closed committees. The different service 'pitches' could be televised on local tv, ...
Read more (written 5th Jun). No responses yet. - I am a resident in Lewisham and I have...
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I am a resident in Lewisham and I have also worked for the Council, so I have a perspective as a resident with a young family and an officer too.
One thing I would like to see is how to engage people who...
Read more (written 5th Jun). No responses yet. - I was able to pay my council tax online...
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I was able to pay my council tax online and track the value that my contributions are making to the community. This should include a system that allows me to rate the performance of the service and suggest improvements...
Read more (written 5th Jun). No responses yet. - You could check if you're registered...
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You could check if you're registered to vote online!
I hadn't received any information about the European elections despite the fact that I voted from the same address in the last elections. The...
Read more (written 5th Jun). No responses yet. - I remember using a parking permit shop...
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I remember using a parking permit shop in lambeth in 2005...with a queue of 15 people (2o min waiting list) and my form was returned because it was not in black ink and I was asked to rejoin the back of the queue...
Read more (written 5th Jun). 1 response - I ran a 'one stop shop' for ...
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I ran a 'one stop shop' for a council. I.T. was supposed to help - but it was a distraction from human engagement - as the front desk person had to open 'OUTLOOK' to send emails, RISK REGISTER, ...
Read more (written 5th Jun). No responses yet. - I worked as head of a 'one stop ...
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I worked as head of a 'one stop shop' for a council for 2 months. The idea was to provide customer focused care at the front desk like 'House of Fraser' and for staff to use 100s of processes by...
Read more (written 5th Jun). 1 response - We had a consultation for our 1 year...
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We had a consultation for our 1 year old daughter with community paedetrician. Letter was sent out to wrong address 3 times, 3 month late, with incorrect clinical details. We complained in writing and were told...
Read more (written 5th Jun). 1 response - We had a consultation for our 1 year...
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We had a consultation for our 1 year old daughter with community paedetrician. Letter was sent out to wrong address 3 times, 3 month late, with incorrect clinical details. We complained in writing and were told...
Read more (written 5th Jun). No responses yet. - work for the public focused on the customer...
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work for the public focused on the customer and not meeting targets?
The Systems Thinking method produces amazing results - for goodness sake pick up on this - it only works!
Read more (written 5th Jun). 2 responses - Text or Twitter for service
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We should follow the example of San Francisco and enable citizens to report problems via text or Twitter. See the San Francisco announcement at http://www.sfgov.org/site/mayor_index.asp?id=105288 and a few thoughts...
Read more (written 5th Jun). No responses yet. - I helped an elderly lady at our online...
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I helped an elderly lady at our online centre become a silver surfer, she loved it and bought her own laptop, but she can't get broadband at home. I think it would be better if each council and parish council...
Read more (written 5th Jun). No responses yet. - I went to get a new passport (last minute...
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I went to get a new passport (last minute, urgent). I could only get an appointment in Peterborough (tho I live south of London). There was a queue waiting to be allowed through the metal detector (???wtf). There...
Read more (written 4th Jun). No responses yet. - If there was a single means for local...
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If there was a single means for local services such as police, probation, health etc to report into central government departments rather than having to input similar information on different systems.
Read more (written 5th Jun). No responses yet. - DVLA specific possible improvement
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This is aimed at the DVLA specifically
When I changed my Car I had my 1st personalised Number plate. The dealer advised me it costs £80 to transfer the plate from my old car to my new car. I filled in the...
Read more (written 4th Jun). No responses yet. - the Highways Agencys Traffic Officers...
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the Highways Agency's Traffic Officers could deal with anti social driving behaviour such as tailgating and people using mobile phones while driving?
The Traffic Officers are good at clearing incidents...
Read more (written 3rd Jun). No responses yet. - government transactions
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there were directgov computers in each library so that those without internet access can transact government services online. Then the government can 'switch off' other expensive transaction channels such...
Read more (written 3rd Jun). No responses yet. - one stop shop
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there was a dedicated 'one stop' government office in each town high street where e.g. road tax can be paid, licenses can be purchased, benefits can be claimed. This could be the local Post Office or library...
Read more (written 3rd Jun). No responses yet. - When dealing your Child/Working Tax ...
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When dealing your Child/Working Tax Credit claim, each claiment is assigned a case worker. My experience is that who you get through to is random. Advice received is random. You get through to one person, and...
Read more (written 3rd Jun). No responses yet. - We didn't have to pay ridiculous...
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We didn't have to pay ridiculous prices for an annual train ticket (£3800) and have to encounter numerous delays and stand up on the train! We need to improve public transport into London if they are going ...
Read more (written 3rd Jun). No responses yet. - adult education was provided to parents...
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adult education was provided to parents in schools during the day after dropping children off? This sort of community learning facility would be great in areas where its hard to get parents involved, offering activities...
Read more (written 3rd Jun). 1 response - Housing benefits offices had a few simple...
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Housing benefits offices had a few simple operational rules:
1. We won't accept your application unless you have all the correct documents with you eg bills. 2. If you have all the correct documents we...
Read more (written 2nd Jun). No responses yet. - Rather come into the counter - especially...
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Rather come into the counter - especially at busy times - send all documents by post.
Read more (written 2nd Jun). No responses yet. - That would then be tarnishing 'us...
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That would then be tarnishing 'us' honest people with the same brush!
Read more (written 2nd Jun). No responses yet. - ...there was a one stop shop for the...
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...there was a one stop shop for the disabled and elderly - a government agent if you like who, via GP referral, could help and guide patients (and carers) through the maze of bureaucracy. My father, aged 86 and...
Read more (written 2nd Jun). No responses yet. - MP's and expences:- what should ...
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MP's and expences:- what should happen is when the government advertise a job/post/or an election the job description and application forms should state what is expected of your employees including an information...
Read more (written 1st Jun). No responses yet. - councils stopped focusing on targets...
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councils stopped focusing on targets? We did, and as a result we are answering customer correspondence in 5 days rather than 40. Sounds incredible, but it's true. It's not the full story, of course - we...
Read more (written 1st Jun). 2 responses - The National Land and Property Gazetteer...
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The National Land and Property Gazetteer was fully resourced and used universally by Central and Local Government. All duplicate address lists could be replaced with one saving millions in maintenance costs and ...
Read more (written 1st Jun). 1 response - We all stopped focusing on targets alone...
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We all stopped focusing on targets alone and started using a systems thinking approach to improvement and efficiency. We have and the results are well worth considering.
Read more (written 1st Jun). No responses yet. - A single Council interface design eg...
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A single Council interface design eg. for planning applications. At the moment every Council is spending considerable money designing and maintaining their public services websites. Options for customisation can...
Read more (written 1st Jun). No responses yet. - Why do we have to queue up both ways...
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Why do we have to queue up both ways when using the Dartford crossing!
Think of the waste of everyone's time and the extra pollution caused by waiting. On a busy day you can have thousands of people each...
Read more (written 31st May). No responses yet. - Childcare tax credits...
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the childcare element of tax credits was paid directly to the childcare provider. That way people wouldn't book childcare which they have no intention of using just so they can get paid childcare tax credits...
Read more (written 30th May). No responses yet. - That more teachers in local schools ...
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That more teachers in local schools are trained to detect and 'work with' autistic spectrum disorder kids including Asperger syndrome (the hidden disability!)
Read more (written 30th May). No responses yet. - central Government, rather than operating...
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central Government, rather than operating in isolation with a plethora of different IT hardware and providers, looked at the shared services model and moved to a one product fits all for each Government department...
Read more (written 29th May). 1 response - Freehold landlords, were covered by ...
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Freehold landlords, were covered by enforceable regulations covering the services they had to provide to tenants. Too often those who own the freehold are not covered by basic regulations that apply to say local...
Read more (written 29th May). No responses yet. - in addition to the compulsory unpaid...
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in addition to the compulsory unpaid work done by those who have recently offended, we should have a national programme where all prisoners are given an allocated amount of community work e.g. cleaning and clearing...
Read more (written 29th May). No responses yet. - Targets, leagues tables and the inspection...
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Targets, leagues tables and the inspection regime was scrapped
Read more (written 29th May). No responses yet. - In the Civil Service there should be...
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In the Civil Service there should be one standard template for all annual appraisal forms rather than having to adapt to a new reporting structure each time you travel/move between departments.
Read more (written 29th May). No responses yet. - There is clearly a plethora of Government...
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There is clearly a plethora of Government websites which focus on the delivery of public services e.g. NHS Choices; Childcare costs website; Surevy data on schools website; Schools Price comparison website
- There is clearly a plethora of websites...
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There is clearly a plethora of websites across Government (in the delivery of public services) e.g. NHS Choices; National price Comparison site for Schools etc.
Why not have one National UKChoice website covering...
Read more (written 29th May). No responses yet. - The Audit Commission was closed down...
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The Audit Commission was closed down
Read more (written 29th May). No responses yet. - Public service communications by email/mobile phone rather than letters!
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Peopl could request that Public services communicated with them by telephone or email (not by letter).
I am a young professional. I rent, and in the past 6 years I have lived in 4 different shared houses/flats...
Read more (written 29th May). No responses yet. - John Seddon, the expert, advised the...
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John Seddon, the expert, advised the Governement how to run public services
www.thesystemsthinkingreview.co.uk
Read more (written 28th May). No responses yet. - OFSTED stopped trying to turn childminders...
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OFSTED stopped trying to turn childminders into nurseries by making them follow all the same paperwork/planning/evidence taking etc etc ...
As a parent I chose a childminder for the care of my babies/children...
Read more (written 27th May). No responses yet. - Playgrounds gates opened inwards .............
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Gates on playgrounds opened so that you 'push' to get in and 'pull' to get out; all the parks near me operate the opposite way (Barnet). Primarily to stop a toddler making a break for freedom out...
Read more (written 27th May). No responses yet. - The tapers on in-work Benefit claims...
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The tapers on in-work Benefit claims were reduced from 65%(Housing Benefit) plus 20% (Council Tax Benefit)to, say, 50%(HB) and 10%(CTB). This would incentivise more Benefit claimants to seek work, and save some ...
Read more (written 27th May). No responses yet. - I also think it would be helpful if ...
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I also think it would be helpful if they tried to co-ordinate appointments with different health professionals. My daughter is currently disabled and we are still in the middle of appointments and tests to find...
Read more (written 27th May). No responses yet. - wheres the decent parks in luton for 2yr olds
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i live in luton, sundon park area and their is not one decent park for my 2 year old boy to play in
Read more (written 27th May). No responses yet. - all secondary school provided a cloakroom...
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all secondary school provided a cloakroom or locker facility and stopped making children carry extremly heavy bags and coats and anything else they need,eg after school clubs stuff(skateboards etc).
Adults...
Read more (written 27th May). No responses yet. - There was a maximum earnings limit for...
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There was a maximum earnings limit for people in public services. Those who do all the work and are the public face of the services - nurses, refuse collectors, midwives, youth workers, teachers etc are rarely...
Read more (written 27th May). No responses yet. - there were more places for young adults...
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there were more places for young adults to go to sports type clubs or gyms places were they can add their opinion in how they are set up.
Also proper shades in playgounds and safety railings around swings!!! ...
Read more (written 26th May). No responses yet. - the stopped using the old buses with...
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the stopped using the old buses with the handle and pole that run through the middle of the opening doors!it is nearly impossible to get a pushchair on these buses as it is not wide enough and the most bus drivers...
Read more (written 26th May). No responses yet. - Refuse collection from private residential...
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Refuse collection from private residential properties and other organisations such as schools and businesses was all collected together. I live in a rural area and it seems wasteful to send a separate refuse collection...
Read more (written 26th May). No responses yet. - Instead of investing vast amounts in...
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Instead of investing vast amounts in new technology to improve public sector efficiency and join up service delivery, wouldn't it be better if we just encouraged everyone in frontline service organisations to...
Read more (written 26th May). No responses yet. - My GP regularly requests that I attend...
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My GP regularly requests that I attend his surgery, 35 miles from where I work, for the same tests which my hospital carries out 2 or 3 times a year. I need a half day off work to do this. If I don't attend...
Read more (written 26th May). No responses yet. - GPs didn't repeat (or get paid for...
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GPs didn't repeat (or get paid for repeatintg) tests which hospitals carry out eg when under the care of a hospital clinic for one or more complicated disease(s).
Read more (written 26th May). No responses yet. - I support the comment about buses stopping...
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I support the comment about buses stopping at every stop. Also for the sake of blind and physically less mobile people's safety and everyone's general comfort,buses really should make sure they don'...
Read more (written 26th May). No responses yet. - Rather than job centres, employment ...
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Rather than job centres, employment agencies ie recruitment consultancies were used to find people work.
Read more (written 26th May). No responses yet. - On behalf of my disabled child I deal...
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On behalf of my disabled child I deal with four consultants at four different hospitals; physios at three, occupational therapists at two, one NHS and one private SALT, a private feeding therapist, his nursery and...
Read more (written 26th May). No responses yet. - Lack of male teachers
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our primary school has only 2 male teacher, neither of which are in head positions. This is letting the pupils down. Many of the pupils come from single parent families, with none or very little male leadership/...
Read more (written 25th May). No responses yet. - i understand your complaint but I actually...
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i understand your complaint but I actually live alone and have to cover all expenses on my and have done so for the last 18 years. What does annoy me is because some break the rules/law there is an automatic assumption...
Read more (written 25th May). No responses yet. - Buses automatically stopped at every...
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Buses automatically stopped at every stop. I am visually impaird and can not see bus numbers. Travelling by bus is a nightmare. I appreciate this will make journeys a little longer but it would really help me and...
Read more (written 25th May). No responses yet. - Adoption benefits were brought in line...
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Adoption benefits were brought in line with maternity benefits! I got made redundant halfway through my adoption leave and got nothing, yet my colleague was entitled to full maternity payout and benefits. Also she...
Read more (written 25th May). No responses yet. - Be great if you could at least pay by...
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Be great if you could at least pay by text for hospital parking - when you're rushing to A&E, or to see a sick relative, the last thing you do is check to make sure you have enough change for the pay and display...
Read more (written 25th May). No responses yet. - We went back to the old fashioned way...
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We went back to the old fashioned way of doctor home visits and appointments ahead of time if needed! I rarely get to see the same doctor twice and have no relationship with them at all!!
Read more (written 25th May). No responses yet. - ...hospital parking was nominal or free...
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Hospital parking was nominal or free
Read more (written 24th May). 2 responses - if milk tokens and healthy start vouchers...
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if milk tokens and healthy start vouchers included soya milk, i am on income support and have to pay £1.56 for 1 carton of milk amongst other soya products for my son who is 3 years old and has dairy allergy.
Read more (written 24th May). No responses yet. - very unhappy
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i traveld to croydon yesterday from maidstone and it cost so much money the train including a rturn ticket into town came to a total of £22 ! i am i new mum and have a 7week old daughter who came with me in her ...
Read more (written 24th May). No responses yet. - telephone numbers were repeated in automated...
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telephone numbers were repeated in automated messages. I recently called the DVLA to get my reminder resent and after walking through the telephone system I reached the answer "we can't help you here, please...
Read more (written 24th May). No responses yet. - everyone smiled at everyone else so ...
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everyone smiled at everyone else so that we could give each other the feeling of positivity and reassurance that you are not alone.
Read more (written 24th May). No responses yet. - People in power were aboveboard and ...
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People in power were aboveboard and not out to line their own personal pockets at other peoples expense.
Read more (written 24th May). No responses yet. - If the maternity allowance was increased...
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The maternity allowance was increased to the minimum wage and based on the hours that you have worked in the past. This would bring it up from the low £120/week to at least £900 a month. That way we can still pay...
Read more (written 24th May). No responses yet. - Public transport was made more convenient...
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Public transport was made more convenient and affordable.. we're encouraged to use public transport and leave our cars at home.. but if you have ever tried using a bus with a pushchair, especially when there...
Read more (written 24th May). No responses yet. - Local Authorities clamped down on so...
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Local Authorities clamped down on so called single parents claiming to live alone (when they have a working partner in the house). It makes me sick that me and my partner both work and just about manage to pay our...
Read more (written 24th May). No responses yet. - Why do people park on double yellow lines outside a school?
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people didn't park in restricted parking areas - especially outside schools. It makes me so cross that people park on double yellow lines outside the school gates because they are too lazy to walk round the...
Read more (written 23rd May). 4 responses - If Dog owners cleared up after their dogs
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dog owners cleared up their dogs' poo! It drives me up the wall that when I am walking to school there is always dog muck on the pavement immediately outside of the school. Apart from being against the law...
Read more (written 23rd May). No responses yet. - My son was 3 when in Nov 2006 he was...
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My son was 3 when in Nov 2006 he was referred by our Health Visitor to a paediatrician because he was suspected to be autistic.......it is now May 2009 and countless appointments (with paediaticians, speech therapy...
Read more (written 23rd May). No responses yet. - I was taking my kids to Elmdon Park ...
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I was taking my kids to Elmdon Park recently and a staff bull terrier came up to my son and my son screamed with fear. The owner said 'just stand still and he'll be ok' . How dare she tell my 4yr old...
Read more (written 23rd May). No responses yet. - i live near kenton park which is a fantanstic...
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i live near kenton park which is a fantanstic size but there is nothing in it. The playground is pushed into a dark gloomy corner next to the railway arch which to me is not totally safe when you are on your own...
Read more (written 23rd May). No responses yet. - things were kept cleaner. Our road is...
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things were kept cleaner. Our road is always so full of rubbish! Never see a road sweeper along here even though it's a main road into Ipswich, all the crisp and sweet packets blow into my drains causing me ...
Read more (written 23rd May). No responses yet. - I visited my local park which has recently...
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I visited my local park which has recently been refurbished with lovely new swings, slides etc. The only downfall was the toilets were absolutely disgusting. You couldn't use them as they were dark dirty and...
Read more (written 23rd May). No responses yet. - Mp's get one with what they were...
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Mp's get one with what they were supposed to do & stop cheating & getting their expenses from public purse. If you want to be an Mp you aim should be serving the public not serving you. And again if you want...
Read more (written 23rd May). No responses yet. - our councillers get less salary paid...
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our councillers get less salary paid to them so we get better service in Hillingdon. Was just looking at their salaries on the Gazette the highest earns nearly as much as Godon Brown. Gordon Brown is PM.. If they...
Read more (written 23rd May). No responses yet. - i used buses most days and i have two...
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i used buses most days and i have two kids 1 in a pushchair everytime you want to get on and off the buss you need to put pushchair up and down. i come from a big city originally and would love to see some buses...
Read more (written 23rd May). 1 response - Service users designed public services...
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Service users designed public services
If parents and children designed the curriculum, it would be very different
Read more (written 23rd May). No responses yet. - What I am trying to say is it is unfair...
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What I am trying to say is it is unfair that people who don't and can't be bothered to work get everything handed to them on a plate. They're not going to get off their backside's if everything is...
Read more (written 23rd May). No responses yet. - Tax credits should be given to tax payers too!
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The people who work and pay taxes are the ones who benefit from tax credits.
I have a small baby, we live in a house that is freezing and don't qualify for the central heating grant because we work. That...
Read more (written 23rd May). No responses yet. - I am on incapacity benefit, I am also...
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I am on incapacity benefit, I am also 35 weeks pregnant, Now 2 weeks ago i applied for a sure start maternity grant, as the incapacity benefit would no where near be enough to buy my baby a pram cot bottles clothes...
Read more (written 23rd May). No responses yet. - The Child Tax Credits and Working Tax...
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The Child Tax Credits and Working Tax Credits wasn't staffed by completely incompetent numptys. I've had completely inconsistent information for the past 5 years, resulting in them overpaying me by £3k and...
Read more (written 23rd May). No responses yet. - The Child Tax contact line (in fact ...
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The Child Tax contact line (in fact all benefit contact numbers) should be a free-phone number for all. It should also change the call-waiting message to advise that you need to have your & partner's NI nos ...
Read more (written 24th May). No responses yet. - Where Humberstone Lane meets The Roundway...
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Where Humberstone Lane meets The Roundway (Thurmaston) were re-surfaced - the road is in a TERRIBLE condition
Read more (written 23rd May). No responses yet. - the police actually dealt with criminals...
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the police actually dealt with criminals rather going round for a "chat" and appealing to their betetr nature. Surely the minute somone breaks the law they forgo their right to a second chance. How many...
Read more (written 23rd May). No responses yet. - The public paddling pools in parks were...
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The public paddling pools in parks were filled with water. Not the most important issue but for the last few years I have noticed that parks paddling pools are no longer filled during the summer, its such a shame...
Read more (written 23rd May). No responses yet. - You need to have more bins there is ...
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You need to have more bins there is too much rubbish around but no bins! Also dog poo its everywhere people need to pick it up!
Read more (written 23rd May). No responses yet. - National Charity Vouchers
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We could donate to charities with vouchers in low denominations, that allows the charity to reclaim the tax (via Gift Aid) without paying a commission to the issuing organisation.
I put together a self funding...
Read more (written 22nd May). No responses yet. - The prerequisite for improving public...
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The prerequisite for improving public services is to get rid of the target driven, punitive inspections regimes. Scrap the Audit Commission for starters. The management and inspection factories that have built...
Read more (written 21st May). 1 response - If we felt like we had a say...
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We all felt like we had a say in major government decisions rather than assuming our local MP is the voice of the community. So my suggestion is to set up an official Government website (not one run by the media...
Read more (written 21st May). No responses yet. - Just tried to call HMRC on 0845 366 ...
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Just tried to call HMRC on 0845 366 7816.
The call was answered by a machine which made me sit through ~3mins of useless messages without any way to skip them. Then I got a recorded message telling me that...
Read more (written 21st May). No responses yet. - Older people didnt have to fill out ...
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Older people didnt have to fill out so many forms to access services. Some recent work in the North West showed that there are over 20 services for older people wanting to keep a roof over their head and many have...
Read more (written 21st May). 1 response - joint comissioning of social marketing
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joint comissioning took place between NHS, Local Authorities, Police etc, to adress issues of deprivation and social exclusion. that way the communication/outreach would be done once instead of three times, people...
Read more (written 21st May). No responses yet. - huge Tax payers money are spent on crime...
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huge Tax payers money are spent on crime and rehabilitation. I strongly believe an early approach to combat crime should start from early years.
Through Coaching children, empowering young people and self...
Read more (written 21st May). No responses yet. - Office buildings which keep their lights...
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Office buildings which keep their lights on all night send completely the wrong message to the general public who are being urged to reduce their own carbon emissions. Therefore appropriate action to bring this ...
Read more (written 19th May). 1 response - Statistics suggest that 10% of all motorists...
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Statistics suggest that 10% of all motorists are driving without currently valid road tax.
My suggestion is that identifying such motorists is a task admirably suited to parking wardens. They can check...
Read more (written 19th May). 1 response - Lots of services do have citizens panels...
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Lots of services do have citizens panels, mystery shoppers etc so do ask, your interest would be welcomed. There's even pay (or at least free lunch) with some
Read more (written 19th May). No responses yet. - Planning applications......letters are...
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Planning applications......letters are sent out to adjacent and surrounding properties requesting a "yes" or a "no" to the planning request. People can comment by logging on to the web site etc...
Read more (written 19th May). No responses yet. - council tax was billed in the rent invoice...
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council tax was billed in the rent invoice. savings will be massive.
Read more (written 19th May). No responses yet. - Maybe Jack Straw would reply to letters...
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Maybe Jack Straw would reply to letters suggesting that the current legal aid reform will be out of step with personalisation practice in other sectors by the time it is implemented. Letter set 8th Jan, resent by...
Read more (written 19th May). No responses yet. - Fire Services were encouraged to set...
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Fire Services were encouraged to set up local training facilities that could be accessed by the general public for practical training activities. Any profits could then be reinvested in the facility to reduce the...
Read more (written 18th May). No responses yet. - A group of people - not actually working...
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A group of people - not actually working in the work with workers, and who therefore don't understand what impact their 'good' ideas will have can suggest things.
And then the central authorities...
Read more (written 19th May). No responses yet. - this site was even more productive than...
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this site was even more productive than it currently is.
Themed topics which grouped all ideas in the same location. We could see what happened to all ideas. We were told if somebody else added to our...
Read more (written 18th May). No responses yet. - Local Authorities are legally allowed...
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Local Authorities are legally allowed, providing they have a court order, to make deductions from a person's wages if they do not maintain their Council Tax payments.
A lot of time and rsources are used...
Read more (written 18th May). No responses yet. - the end of year splurge was punished not rewarded
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...public authorities and whitehall departments didn't feel the need to spend all there money by the end of the financial year.
This pressure to spend because otherwise they will receive a reduced sum...
Read more (written 18th May). 1 response - When I joined the Police in the 1960s...
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When I joined the Police in the 1960s virtually everybody worked straight,simple 8 hour shifts.Thus the same number of officers using the same equipment patrolled the same area/poulation for the same length of time...
Read more (written 18th May). No responses yet. - What was your experience, and what should...
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What was your experience, and what should it have been...
Whitehall innovation competions had prizes, otherwise there's zero incentive or reward. Secondly do we honestly believe we can't get excellent...
Read more (written 18th May). No responses yet. - instead of building prisons in this ...
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instead of building prisons in this country we shipped prisoners off to lower cost economies where they could be housed at much cheaper rates. I b4elieve the curent cost of a prisoner full board is about sterling...
Read more (written 18th May). No responses yet. - Life is already better!!! The idea...
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Life is already better!!! The idea of this website is FANTASTIC .. of course some of us are going to use it to have a little bit of fun, but the vast majority are using it it help point out possible savings/efficencies...
Read more (written 18th May). No responses yet. - .. whenever the police stopped a cyclist...
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.. whenever the police stopped a cyclist for jumping a red light, they checked the frame number to see if it was reported as stolen?
Read more (written 12th May). No responses yet. - The Ministry of Justice's 19th century invoicing system
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The Ministry of Justice uses an oursourced finance company called Liberata to handle invoices and payments.
Despite having been outsourced presumably to save money, it insists that all invoices are sent by...
Read more (written 11th May). 1 response - Helpful experience of the CIC regulator
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I'm involved in a new-format Community Interest Company (CIC). An urgent, complicated, unforeseen question came up about interest form potential US partners. I called the CIC regulator in Cardiff. The only line...
Read more (written 8th May). No responses yet. - My Council Fixed All The Potholes
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My council (Mid-Sussex District) actually fixed all the pot holes in the roads rather than highlighted them with spray paint.
Read more (written 5th May). 1 response - this site encouraged positive feedback...
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this site encouraged positive feedback as well as criticism? Surely if it is a feedback site, it should let people share good experiences or share best practices as well as put forward innovative ideas? Otherwise...
Read more (written 5th May). 3 responses - frontline services involved real citizens in training and monitoring, rather and just recording thei
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frontline services involved real citizens in training and monitoring exercises instead of a recorded message saying that their call may be recorded for training and monitoring purposes?
Read more (written 2nd May). 1 response - I was asked to a confidential briefing...
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I was asked to a confidential briefing at a government department. When I arrived they wanted to see my photo ID (I don't carry any). So they wanted to see my bank card. This is absurd. Given that it was specifically...
Read more (written 30th Apr). 1 response - ...getting simple information from NHS24
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...getting simple information from NHS24 was easy. My partner recently made the mistake of phoning them for the address of the nearest 24 hour pharmacy. They insisted on first taking from her all my personal details...
Read more (written 27th Apr). 1 response - Every time I drive up the A3 now I feel...
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Every time I drive up the A3 now I feel like a suspect because of these ugly yellow average speed cameras which record number plates. I dont know who put them there, what data they record and for how long etc. Read more (written 27th Apr). No responses yet.
- Freedom of Information consistency
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I tried sending a Freedom of Information request to several government departments and spent ages trying to find the e-mail addresses - MoJ (the Department responsible for FoI) was the hardest/most obscure! WIBBI...
Read more (written 24th Apr). 1 response - I wrote to the Competition Commision...
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I wrote to the Competition Commision yesterday regarding O2's blocking of VoIP applications over their 3G network.
I received a email back today (responded in less than 24 hours) and the explained that...
Read more (written 22nd Apr). No responses yet. - When writing to the Tax Credits office...
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When writing to the Tax Credits office to ask them to reduce the rate they recover a disputed overpayment they actually took action based on what was in the letter, rather than writing back two months later telling...
Read more (written 21st Apr). No responses yet. - Hard to find student loan dates...
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The student finance pages on Direct gov showed the deadlines for submitting student loan applications without having to dig around and eventually open up a pdf.
It is this Friday 24/4/09 by the way for non...
Read more (written 21st Apr). No responses yet. - book start
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Sad to hear that the books are not popular with your child.
Love the idea of the 3 year old panel - it really is a good idea - and should be taken up by government. However, if you can think of a non-stigmatising...
Read more (written 20th Apr). 1 response - NHS smoking data
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I got a letter from my GP practice recently which asked me for my smoking status. It admitted no middle ground between "I have never smoked in my life" and "I smoke x cigarettes/cigars per day"...
Read more (written 19th Apr). 3 responses - The Department of Health was abolished...
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The Department of Health was abolished and replaced by a citizen's panel who ran our health service. Then we could have human beings at the front desk, not bureaucrats frightened by government ministers
Read more (written 18th Apr). 1 response - There's a free-book service called...
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There's a free-book service called Bookstart which used to come to us through the health visitor and now comes via the school.
It gives books to children from one year old. We do appreciate that ensuring...
Read more (written 17th Apr). No responses yet. - the london congestion charge payment...
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the london congestion charge payment system did acknowledge that sometimes its credit card payment system breaks - this happens to all online payment services - rather than blaming it on you and your card.
<... Read more (written 17th Apr). No responses yet. - Benefit website bug
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'...the official government gateway to claim benefits online [1] didn't crash if you include a non-alphanumeric character in your password?
Or if it does still need to crash, maybe it could give you a ...'
Read more (written 16th Apr). 1 response - 'ALL targets set by Central Government...'
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'ALL targets set by Central Government were be submitted to a YouGov poll and which do not get a marjoprity vote in support (i.e. after deducting don't know and don't care) were automatically dropped unless...'
Read more (written 16th Apr). 3 responses - Biometrics
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'My new "biometric" bus pass card finally arrived this morning ? complete with a 16 page book of confusing rules which basically says that the rules are very complicated so we should always ?ask the ...'
Read more (written 15th Apr). No responses yet. - "Security"
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'I was delighted to get invited to a reception at 11 Downing Street. I picked up the invitation that morning. It was on two thick cards. The first one said
For security reasons please bring this invitation...'
Read more (written 15th Apr). No responses yet. - HMRC
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'Late as always, I've finally searched out my records and completed the online SA Tax form. My tax affairs are reasonably simple but do require lots of small numbers from lots of different documents and sources...'
Read more (written 15th Apr). No responses yet. - HMRC
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'There's s discrepancy between how much HMRC think we paid in PAYE and how much our records show we paid. To help sort it out the Accounts Office very helpfully printed out some records of our ?account?. ...'
Read more (written 15th Apr). No responses yet. - Whitehall Switchboard
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'The central Whitehall switchboard 020 7217 3000 is way way better than it was, and works pretty well generally. But man when it goes wrong it looks bad from the customer end, and it?s a classic case of CRM-disempowered...'
Read more (written 15th Apr). No responses yet. - Council tax
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'When I pay my council tax, read about health and policing or wade through a Whitehall Ministry annual report I get loads of guff about how well public sector orgaisations are performing against targets they set...'
Read more (written 15th Apr). No responses yet. - NHS sharing information
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'I asked my GP if we could opt out of the centrally stored computerised health records, because I dont like the idea of them being searchable under "secondary uses". But my GP's admin staff treated...'
Read more (written 15th Apr). No responses yet. - Freedom of Information
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'When I did an FoI request to DoH they were evasive, took ages and went to appeal, When they finally sent an answer, it was in an unreadable or corrupt format. I've had similar problems with Cabinet Office and...'
Read more (written 15th Apr). 1 response - 'Visiting Richmond House with a bike
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'Visiting Richmond House with a bike
-------------------------------------
Read more (written 15th Apr). No responses yet.
Someone at Departmnt of Health asked me to go and see them. I go by bicycle.
Mindful of security concerns about bicycles I called...' - I got married...
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'I got married (to a girl) last year. Given that it's something that thousands of people do every year, I couldn't believe that it was the most complicated interaction with the state that I've ever suffered...'
Read more (written 14th Apr). No responses yet. - 'I recently had occasion to use the services...'
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'I recently had occasion to use the services of the Legal Complaints Service (LCS).
The LCS categorised my complaint under 13 headings, but 6 of these matters were considered by the LCS to be matters of professional...'
Read more (written 14th Apr). No responses yet. - Wouldn't it be better if this site...
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Wouldn't it be better if this site didn't exist, but happened routinely
Read more (written 13th Apr). No responses yet. - 'Publicly funded expenses should not ...'
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'Publicly funded expenses should not cover private transport costs i.e. car maintenance, expenses should only be allowed to be used on public transport i.e. trains/buses.
Read more (written 12th Apr). No responses yet.
There could be extenuating circumstances...'