publicexperience

Experiences containing waste:

There's a free-book service called...

There's a free-book service called Bookstart which used to come to us through the health visitor and now comes via the school.

It gives books to children from one year old. We do appreciate that ensuring...

Read more (written 17th Apr). No responses yet.

...getting simple information from NHS24

...getting simple information from NHS24 was easy. My partner recently made the mistake of phoning them for the address of the nearest 24 hour pharmacy. They insisted on first taking from her all my personal details...

Read more (written 27th Apr). 1 response

What was your experience, and what should...

What was your experience, and what should it have been...

Whitehall innovation competions had prizes, otherwise there's zero incentive or reward. Secondly do we honestly believe we can't get excellent...

Read more (written 18th May). No responses yet.

When I joined the Police in the 1960s...

When I joined the Police in the 1960s virtually everybody worked straight,simple 8 hour shifts.Thus the same number of officers using the same equipment patrolled the same area/poulation for the same length of time...

Read more (written 18th May). No responses yet.

I visited my local park which has recently...

I visited my local park which has recently been refurbished with lovely new swings, slides etc. The only downfall was the toilets were absolutely disgusting. You couldn't use them as they were dark dirty and...

Read more (written 23rd May). No responses yet.

Why do we have to queue up both ways...

Why do we have to queue up both ways when using the Dartford crossing!

Think of the waste of everyone's time and the extra pollution caused by waiting. On a busy day you can have thousands of people each...

Read more (written 31st May). No responses yet.

A single Council interface design eg...

A single Council interface design eg. for planning applications. At the moment every Council is spending considerable money designing and maintaining their public services websites. Options for customisation can...

Read more (written 1st Jun). No responses yet.

councils stopped focusing on targets...

councils stopped focusing on targets? We did, and as a result we are answering customer correspondence in 5 days rather than 40. Sounds incredible, but it's true. It's not the full story, of course - we...

Read more (written 1st Jun). 2 responses

Housing benefits offices had a few simple...

Housing benefits offices had a few simple operational rules:

1. We won't accept your application unless you have all the correct documents with you eg bills. 2. If you have all the correct documents we...

Read more (written 2nd Jun). No responses yet.

I asked the Council what to do about...

I asked the Council what to do about neighbours who keep using our bins, which is causing problems of overflow. They said they would write a letter to everyone in our house and theirs to explain where waste for...

Read more (written 16th Jun). No responses yet.

the TV License Department didn't...

the TV License Department didn't automatically send a letter requesting a new License every year to every household in Britain on the off-chance you needed one. It must be a huge waste of money and resources...

Read more (written 18th Aug). No responses yet.

student finance wales - based in scotland...

student finance wales - based in scotland, no enquiries telphone number and no website access for disabled student to register........... have had to go through the MP to get a form for finance! what a waste of ...

Read more (written 24th Aug). No responses yet.